Frequently Asked Questions
Everything you need to know about our pantry staples, sweets, and delivery.
Where do you ship your food products?
We currently offer shipping across the UK and to select international destinations. Shipping rates and delivery times vary based on the destination and the weight of your order.
Are your products suitable for people with allergies?
While many of our products are made without nuts or gluten, all our food is prepared in environments that handle allergens. Please check the specific ingredient list on each product page for detailed information.
How should I store my Ottolenghi treats?
Storage instructions vary by product. Most of our cakes and bakes are best enjoyed within 3-5 days of receipt. Specific storage advice is included on the packaging of each item.
Can I return food items if I change my mind?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 24 hours.
Do you offer gift wrapping and personalized notes?
Yes, we offer signature Ottolenghi gift packaging for many of our hampers and sets. You can also add a personalized gift message at the checkout stage.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.